This is the home-based office of a small cleaning business in South West London. The owner is making use of the Primus Total Business package. Her landline is used for a fax to send and receive invoices from suppliers/customers, while her VoIP line is used for speaking with clients, and liaising with the individual cleaners that make up her staff. Many bookings are made over email, so in addition transmitting the VoIP phone calls, the broadband connection is used for internet.